Refund & Returns Policy

Effective Date: 29/09/2024
Last Updated: 29/09/2024

At Blue Light Defenders, we strive to provide high-quality blue light glasses designed for gamers. We want you to be fully satisfied with your purchase, but we understand that sometimes, returns or refunds may be necessary. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

1. Eligibility for Returns

You may return a physical product purchased from Blue Light Defenders within 30 days of the delivery date if it meets the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • All tags, accessories, and any additional items that came with the product must be included.
  • The product must be in the same condition as when you received it, free from any signs of damage or wear.

Products that do not meet these criteria may not be eligible for return or may be subject to a partial refund at our discretion.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [shenaiya2810@gmail.com] with your order number, the product you wish to return, and the reason for the return.
  2. Approval: Once we review your request, we will provide you with a return authorization and instructions for sending the product back to us. Returns sent without prior approval may not be accepted.
  3. Shipping: You are responsible for covering the cost of return shipping unless the return is due to a defect or an error on our part (e.g., wrong item received). We recommend using a trackable shipping service to ensure that your return reaches us safely. We are not responsible for lost or damaged return shipments.

Return Address:
Blue Light Defenders
Versova, Andheri West, Mumbai – 400061

3. Refunds

Once we receive and inspect the returned product, we will notify you by email. If the return is approved, we will process a refund to your original payment method within 7-14 business days. Please note the following:

  • Full Refunds: If the return is due to a defective product or an error on our part, we will issue a full refund, including any original shipping costs.
  • Partial Refunds: If the product is returned in a condition that is not eligible for a full refund (e.g., signs of wear or damage), we may deduct a portion of the refund amount based on the condition of the item.
  • Non-Refundable Items: Some products, such as clearance items or custom orders, may be marked as “Final Sale” and are not eligible for refunds.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product. The original product will be subject to the standard return and refund process outlined above.

5. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying return shipping costs unless the return is due to a defect or error on our part.
  • Defective/Incorrect Items: If you receive a defective product or the wrong item, we will cover the cost of return shipping. Please contact us at [shenaiya2810@gmail.com] to arrange the return shipping label.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. Include a detailed description of the issue and, if possible, attach photos of the damaged or defective product. We will review the case and either:

  • Offer a replacement product at no additional cost.
  • Provide a full refund, including original shipping costs.

7. Refund Timeframes

  • Refunds are typically processed within 7-14 business days of receiving the returned product.
  • Once the refund is processed, it may take an additional 5-10 business days for the refund to appear in your bank account, depending on your payment provider.

8. Contact Us

If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact our customer support team:

Email: [shenaiya2810@gmail.com]
Address: Versova, Andheri West, Mumbai – 400061

We are here to help ensure your experience with Blue Light Defenders is positive and satisfactory.

This Refunds and Returns Policy ensures transparency and fairness, protecting both your rights as a customer and our ability to maintain high-quality products and service.